Frequently asked questions

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Yes, BuiltBy accepts product returns within 30 days of purchase, provided the item is unused, in its original packaging, and accompanied by a valid receipt or order confirmation. Due to BuiltBy’s commitment to quality and customer satisfaction, returns are processed promptly once the product is received and inspected. Please note that customized or specially ordered items may have different return policies, and certain products may be excluded from returns for safety or hygiene reasons. To initiate a return, contact BuiltBy’s customer service team with your order details, and they will guide you through the process, including any applicable shipping instructions and refund timelines.